How to Order |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Ordering online from Seapets is easy. All card transactions take place on a secure server and we accept all major Credit and Debit cards.Just add the required items to your shopping basket and then follow the simple steps from the prompts displayed. On receipt of your order, we will send you an order confirmation email with an order number. Usually we need 24 hours following the day of order to pick, prepare and despatch. When your order is packed to go, your card is charged and a despatch confirmation email is sent. Our Couriers then need 24 hours to complete delivery. Bespoke Dog Coats, some Pet Beds and out of stock items will take a little longer. Whilst we work seven days, carriers do not, so orders received after Fridays collection time will be collected from us on the Monday. As a guide, disregarding the time of order, allow three to four working days for receipt. It may be faster or occasionally a day longer. Any long term out of stocks, normally due to suppliers issues, will be notified. Ordering by TelephoneJust call our help line on 0845 230 4777 (local call rate) and talk directly to one of our qualified assistants (Live Mon-Sat 9am-5.30pm, Sundays 10am-4pm). If you require any more information on ordering from Seapets, please email our sales team at web1@seapets.co.uk or call our help line. A message service is available out of these hours. Delivery ChargesCurrent Offer, free delivery on orders over £29, Mainland Only. Aquarium delivery charges detailed below. Our regular delivery charge is £4.95 for parcels up to 30kg, We ship all parcels on a 24 hour (next day) delivery. The shopping basket weight is calculated as products are added, it normally takes a lot of products to get to 30kg. For small items that we are able to post, the charge is only £1.95 (First Class Parcel Post) but is solely at our discretion, we want you returning regularly so we will always keep the cost to the minimum. AquariumsAquariums made of glass are normally delivered free throughout mainland England. Customers are always contacted by Seapets, or our carrier to arrange a suitable delivery day. We prefer to allow three working days from order to delivery, but next day is possible. Carriers are not insured to carry any item into the house so please be sure to have help available if required. As an approved retailer, Seapets ensures that all products are fully guaranteed and we have a great replacement service when necessary, glass is never guaranteed against breakage, so be sure to check the aquarium by opening the protective packaging before signing to accept the delivery, the aquarium will be replaced as long as it is not signed for as undamaged, such damage is very rare but possible. Please have a responsible person available to receive the delivery as arranged as carriers may charge for a second delivery. Saturday deliveries may be possible but can cost up to £30 extra. Aquarium orders requiring delivery to Scotland, (CA, TD, DG, KA, ML, EH, KY, G FK) Wales (LL, SY, SA), Cumbria, Devon and Cornwall (EX, TQ, PL, TR), or Central London (due to tolls and parking) (N, E, SE, SW, W, NW, WC, EC) will be charged at £12.50 and to the Scottish Highlands (KA, PA, DD, AB, PH, IV, KW) a charge of £30.00 will be added, this is solely due to the additional charges made by carriers. We still absorb most of the cost of the delivery. Orders placed for delivery to these areas will be assumed to have accepted this charge. Free Gifts. Our offer of free items accompanying some products may be accepted or refused by the customer but please understand, that to get the best price we purchase large quantities of these products. We cannot exchange them for other items, however in some cases we may be able to change the colour, Juwel Stone backgrounds for instance are available in three colours and a preference may be specified in our delivery instruction box. Stock and Delivery TimesThe stock and delivery times shown against each product are an indication only, if we are temporarily out of stock the days shown are the normal replenishment times by the supplier and depends on their stock. Due to the great choice of dog beds and dog coats, occasionally these are made to order, please allow 7 to 10 days for delivery on these products. We have invested heavily in technology to keep our stock levels to the optimum to ensure customer satisfaction to the very highest level. When products are in stock, we aim to process and despatch all orders quickly. We try hard to keep you informed via email of the progress of your order. If you require an update at any stage though, please do not hesitate to contact our sales team at web1@seapets.co.uk Part shipping of orders is done at our own discretion. Channel Islands VAT - Vat is refunded as part of our office procedure for deliveries to the Channel Islands. UK Islands Aquarium and Pallet Deliveries - Orkney, Shetland, Scilly Isles and Isle of Man £125. Isle of Wight £35. European Delivery Charges (all prices shown in Sterling - UK Pounds) N=North - S=South
BackordersWe keep as much as possible of what is offered on-line in stock. Most items that are out of stock arrive within a week or two. All backorders are shipped within 24 hours of their receipt. If a backordered item is arriving within 48 hours, we will hold the order until it arrives. There are times when items that are manufactured for us take longer than normal to arrive. These items offer the delivery times in the individual product information section. Our Return/Refund PolicyWe want happy customers, we will replace any product if it has a defect, a replacement will be shipped to you upon receipt of the faulty item. Refunds will be given at the discretion of the Company. Please be careful when selecting an item for purchase. If you have any questions regarding a product or its effects, please contact us and we will do our best to answer your questions. Any returned goods must be unused and in saleable condition in the original packaging. Only authorised returns will be accepted. If returning a product to us, please email Web1@seapets.co.uk with the details before doing so. Our Website SecurityYour details will not be passed on to any third parties. We may, however, periodically email you with information relating to this website and any forthcoming affiliated sites. If you wish to be removed from any mailing lists, please contact our sales team. For security purposes, all online credit card transactions are captured and encrypted using a secure server. LEGAL TERMS & CONDITIONS OF USE OF THE SITE
|
Orders over £29 Free Delivery
Parcels are despatched on 24 hour (next day) Delivery, for items in stock
Mainland only
Free Roma Cabinets, latest design.
With around one thousand Roma's in stock this has to be our best ever deal on the complete Roma range.
The Cabinet is Free
Plus our Free Roma Aquarium Pack is still included. The aquarium prices include our carefully arranged delivery to your door on the day you want it.
Vivexotic Vivariums
The full range of models and all the colours, always available. Our really low prices include delivery to your door.
Joint Aid for Dogs
One of the very best products on the market to maintain joint health in all dogs. Pelleted formula to simply add to your dog's normal feed, available in three sizes - all with huge savings at Seapets.
Hills 5kg Cat Food
Save £5.00 on all Hills Cat Food 5kg, now only £24.99. All kitten, adult and senior varieties apply. Build up your Seapets points for extra discounts too!
Latest Products
Even Lower Prices On All Aquariums
All the models, and all the colours, always available. Our aquarium prices include the carefully arranged delivery to your door, plus free gravel and gifts with most.
Iams Dog Food and Iams Cat Food
Seapets range of bird seeds and bird foods offers the best value for money in a good quality feed for all of your birds. Try our excellent range now.
Almo Nature Cat Food
Have you tried the fantastic range of Daily Menu 70gm cat food pouches by Almo Nature. Now is a great time to give this premium food a try with our offer of buy 4 get 1 free across all five varieties.
Buying and advice guide
Email or call our team for help and advice, lines open daily.
Tel 0845 230 4777
(local rate)










